Q. Can I use a coupon, promotional code, or special shipping offer?
Unless otherwise stated in the offer’s Terms and Conditions, most Tinkleo coupons and discounts will apply to your orders.
Q. Can I change or cancel my order?
Since we have a very small timeframe between receiving and fulfilling your order, at this time, you'd better change or cancel your
order before it is shipped out.
Q. Can I use different "Bill to" and "Ship to" addresses?
If you choose to ship order(s) to an address other than the billing address of your credit card, Tinkleo may contact you to verify
the "ship to" address. This may cause a short delay. To expedite order processing, please provide up-to-date contact information
when placing your order.
NOTE:
The "ship to" address cannot be altered after the order has been shipped.
Q. Can I ship to multiple addresses on the same order?
Currently, our international fulfillment vendor cannot accept multiple shipping addresses. If you need to send items to multiple
addresses, please place separate orders.
Q. Why was my order sent in multiple packages when it all could have fit in one box?
Items ordered from Tinkleo may ship from multiple locations making them unavailable to ship in one box.
Q. Where can Tinkleo orders be shipped?
Tinkleo currently offers international shipping to almost all countries and regions.
Q. How do I check the status of my order?
After any order is completed, you will receive an email confirming the purchase. After the order ships, you will receive a second
email with tracking information. This information is also available through your online Account Information under Order History.
Q. What should I do if the tracking number I receive is not working?
It can take up to 1-2 business days for the tracking number to be registered/scanned in the carrier's system. This could prevent
visibility to your shipment.
If two business days have passed after receiving your tracking number, and you are still unable to track the order, please contact
our Costumer Services Department at cs@tinkleo.com. The Costumer Services Department will take your information for the
Tinkleo Logistics Team to investigate and provide valid tracking information.
Q. What can I do if I never receive my order?
Occasionally, packages are lost in transit, delivered to the wrong address, or arrive in separate packages. Packages may also be left
with a family Member, neighbor, co-worker, or building manager.
NOTE:
If an order is past the estimated delivery date or tracking shows it as delivered, and you never received the order,
please contact Costumer Services at cs@tinkleo.com.
