If you haven‘t received our confirmation email, please check your junk or spam folder first.

After registration, go to “My Tinkleo” to enter your shipping address. You can also enter your shipping address after you’ve placed your first order on the checkout page.

Our system currently only recognizes characters from the English alphabet. Special characters (like á, é, í, ó) should be written like this: a, e, i, o. For example, if your name is Bella López,please write it as: Bella Lopez.

To make sure you’re getting exactly what your looking for, always check the products’ ratings and other buyers’ reviews.

If you have any questions about the product, get in touch with the seller via chat or email.

Before paying, make sure you double check your order. Did you choose the right size, color and amount? Did you select the right shipping method?

Don't forget to also check your country’s customs policy, and if you need to pay import duties.

It is only possible to cancel an order if the seller hasn’t sent it yet. The seller will also be asked to confirm the cancellation.

If the Buyer Protection is about to end and you haven’t received your order yet, you can apply for an extension or a refund. Please make sure you do this before the Buyer Protection has actually ended.

Once you have confirmed receiving your order, the Buyer Protection is still valid for another 14 days.