The user guide

01

Creating Your Account

When registering, please make sure you’ve entered the right email address.

If you haven‘t received our confirmation email, please check your junk or spam folder first.

After registration, go to “My AliExpress” to enter your shipping address. You can also enter your shipping address after you’ve placed your first order on the checkout page.

Our system currently only recognizes characters from the English alphabet. Special characters (like á, é, í, ó) should be written like this: a, e, i, o. For example, if your name is Bella López,please write it as: Bella Lopez.

02

Product Search

Tinkleois a marketplace where buyers and goods meet. On our platform you can find literally thousands of products.

To make sure you’re getting exactly what your looking for, always check the products’ ratings and other buyers’ reviews.

If you have any questions about the product, get in touch with the seller via chat or email.

03

Placing Your Order

If you haven’t filled in your shipping address yet, you can do this when you place your order.

Before paying, make sure you double check your order. Did you choose the right size, color and amount? Did you select the right shipping method?

Don't forget to also check your country’s customs policy, and if you need to pay import duties.

04

At the Checkout

Your money will only be transferred to the seller once you have confirmed receiving your order, or when your Buyer Protection has ended.

It is only possible to cancel an order if the seller hasn’t sent it yet. The seller will also be asked to confirm the cancellation.

05

Tracking Your Order

When you have received your order and you’re happy with it, please “Confirm Goods Received”.

If the Buyer Protection is about to end and you haven’t received your order yet, you can apply for an extension or a refund. Please make sure you do this before the Buyer Protection has actually ended.

06

Resolving Issues

All your purchases on Spider-mallare protected by a set of guarantees, also known as Buyer Protection.

Once you have confirmed receiving your order, the Buyer Protection is still valid for another 15 days.